Property Owners

Sign in to the Owner Portal to review your balance, payment history, and payment options. If something needs clarification, contact Owner Support with your association name, property address, and the details of your question.

Open the Owner Portal and follow the sign-in or account setup instructions provided for your association. If you need help getting started or accessing your account, contact Owner Support with your association name and property address.

Check the Owner Portal for documents your association makes available, such as declarations, bylaws, development guidelines, association policies, meeting minutes, and budgets. If you can’t find a document, contact Owner Support with your association name and the document you need.

Start in the Owner Portal for your association’s architectural request process and requirements. Architectural requests are property-owner requests for new homes or changes to existing properties; an authorized builder or other representative may assist on your behalf. Include the plans and supporting details requested by your association. If you cannot find the submission process, contact Owner Support for guidance before beginning work that requires approval.

Sign in to the Owner Portal and use the reporting option available for your association. Include the property address or location, what you observed, and the date. Add photos if they help explain the concern. If you don’t see a reporting option, contact Owner Support.

Check the Owner Portal for community updates and maintenance requests. Include the exact location, a description, and photos when helpful. If you cannot find a request option, contact Owner Support. Maintenance responsibilities depend on your association’s governing documents and agreed service scope.

Yes. Make the check payable to your homeowners association and put your account number on the memo line. Check your assessment statement for mailing instructions or contact Owner Support before sending payment if you are unsure where it goes. You can also pay online through the Owner Portal.

For traffic enforcement on public streets, use your local police department’s non-emergency number. For an ongoing concern about an association parking rule or a privately maintained common area, contact Owner Support with the location and details.

Responsibility depends on the road and the service. A city, county, or Sanitary and Improvement District (SID) may handle public street work. Your association may coordinate service on private roads within its maintenance scope. If you’re unsure who to contact, send Owner Support the street name, exact location, and a description of the issue.

Visit Title Companies & Resale for the resale-ordering service and closing-request guidance. For a question about an existing order, use the resale support contact on that page and include the property address and order reference.