For the quickest response, residents should submit support requests through their Resident Center account, where our support team can efficiently handle your inquiries and access your account information. If you encounter any issues accessing the Resident Center, please send an email to support@thehoacompany.com. Be sure to include detailed information about your issue to help us assist you more effectively.
Alternatively, you can reach out to customer support by calling (402)552-8818. Please note that phone calls will be returned within one business day.
For those who prefer to reach out via mail, you can send your correspondence to our mailing address:
The HOA Company
PO Box 45918
Omaha, NE 68145
Our dedicated support team is committed to providing prompt and effective assistance to ensure your concerns are addressed.
Yes, you can pay your association dues by check. However, for enhanced security and convenience, we encourage you to make payments through the Resident Center. This online platform offers a secure and efficient way to manage your dues, schedule automatic payments, and keep track of your payment history.
If you wish to mail your payment, please be sure to make your check payable to your homeowners association and not The HOA Company. You may mail your payment to:
The HOA Company
PO Box 45918 Omaha, NE 68145
Please include the property address in the memo line.
For traffic issues in your neighborhood, such as parking violations and speeding, you should contact your local law enforcement or the non-emergency number of your city's police department. They are responsible for enforcing traffic laws and addressing concerns related to vehicular safety and regulations.
If the issues are persistent and related to the overall traffic pattern or neighborhood layout, you might also consider bringing these concerns to your homeowners association (HOA) or community board. They can discuss potential solutions, such as requesting additional signage, speed bumps, or increased patrols from law enforcement, and can liaise with city officials for broader traffic management strategies. However, for immediate safety concerns or enforcement actions, law enforcement is the appropriate point of contact.
The responsibility for street maintenance typically falls under the jurisdiction of the Sanitary Improvement District (SID). The SID is tasked with ensuring that the streets are well-maintained, which includes regular upkeep, repairs, and essential services. If you have specific concerns or queries regarding street maintenance, contacting the SID directly is the best course of action. The responsibility for snow removal typically falls under the jurisdiction of the City or County road department. If you have specific concerns or queries regarding street snow removal, contacting the City or County directly is the best course of action.
City of Omaha Public Works: (402)444-5220
Douglas County Engineer: (402)444-6372
Sarpy County Engineer: (402)537-6900